Upgrade Scope Project to "latest software status"

mashen · Post by **mashen** » Sat Dec 03, 2005 1:11 am

Ok! As far as I understand Creamware offers me to upgrade my old Pulsar 1 card to what they call "latest software status" for 98EUR.

"If you already own a SCOPE project or a Pulsar I/II system: we have prepared a very attractive package to upgrade your system to the latest software status – don’t miss our Special Upgrade Offer" (Webpage: New in version 4.5; Scope Project version)

The latest software status for Scope Project is that you are given, if you buy a brand new Scope Project card, the opportunity to chose to add either the S&S pack or the M&M pack to the already long list of effects.

Take a look at this page to se what you get as a buyer of a new Scope Project card; http://scope.creamware.de/scope_project ... rary_b.htm

The text below is taken from their latest news page (under "SCOPE Version 4.5 released");
"Users of the SCOPE platform can upgrade their software online to version 4.5 status and obtain an array of new plugins for just 98 EUR. To find out more, visit CreamWare's new SCOPE website at scope.creamware.com."

"Version 4.5 of the SCOPE platform brings a massive upgrade in functionality and features to the home, project and professional packages. For a limited time only we offer to upgrade your existing SCOPE system to the software status of version 4.5 – at the very affordable price of just 98 EUR, no matter which product and which version you have today!" (Webpage: NEW VERSION 4.5; Special Upgrade Offer.)

From reading the texts on their webpage it most definitely looks like they are offering me the opportunity to upgrade to the "latest software status", witch is Scope Project including either the complete S&S pack, or the M&M pack. And not only what is listed under the webpage "New in version 4.5, Scope Project";
http://scope.creamware.de/new_in_scope_project _b.htm

So if I chose the "Scope Project S&S upgrade to v4.5", I expect to get the full S&S package and nothing else, because that is what they are telling me. And the full S&S package contains, from reading the text on their website (Webpage: Latest News; SCOPE Version 4.5 released).

"The Synth’n’Sampler Pack was upgraded to feature no less than six highlight plugins: the Miximax, the Pro-12, the B2003, the Vectron, the STS-5000 and the Modular III synthesizer. The package comes free of charge with the SCOPE project and SCOPE professional packages."

I strongly recommend that everyone that buys the upgrade reclaims their right to what Creamware is telling you to get. Witch is either the latest version of Scope home, project (including either S&S or M&M) or professional.

Kindly Regards/
Mattias Hedman

[ This Message was edited by: mashen on 2005-12-03 01:23 ]

[ This Message was edited by: mashen on 2005-12-03 01:26 ]

[ This Message was edited by: mashen on 2005-12-03 03:29 ]

astroman · Post by **astroman** » Sat Dec 03, 2005 3:46 am

For a limited time only we offer to upgrade your existing SCOPE system to the software status of version 4.5 – at the very affordable price of just 98 EUR, no matter which product and which version you have today!"

sorry for your effort of formatting such a huge amount of text, but if it comes to money, contracts, legal affairs etc - it's better to focus on what's written exactly...

they update TO the STATUS, and not to the software CONTENT

of course it's a hollow sentence, but this is marketing and what any aware customer would expect. You read tons of such stuff every day

cheers, tom

Mr Arkadin · Post by **Mr Arkadin** » Sat Dec 03, 2005 5:44 am

Oh, another whingey thread. Jolly good. Try contributing something positive in future.

King of Snake · Post by **King of Snake** » Sat Dec 03, 2005 5:46 am

Hmm, to be honest I understood it exactly as Mashen did. Seems this is not the case at all though...

*confused*

what exactly did I just pay 98 euro's for??

powerpulsarian · Post by **powerpulsarian** » Sat Dec 03, 2005 6:15 am

Well - the SCOPE Home upgrade text specifically states that Modular III is included - and it is not (no key received for it). Seems Creamware needs to be more accurate in their text. It is a good deal anyway, but if you pay for something that specifically says you are going to get Modular III and you don't, then that's just not right and is very misleading (and maybe even a little dishonest). Here's the text I am talking about (under "What's New in SCOPE Home):

"Also, some of the synth highlights that were previously contained in the Synth’n’Sampler pack are now part of the SCOPE home package: welcome the fun-loaded SB-404 and the groovy EDS-16i! Further new arrivals in the synth category are the Poison and the Modular III monster modular. With version 4.5, SCOPE home now features very advanced synth capabilities."

Again, it's a good deal anyway - but they just shouldn't say you are going to get something, then not give it to you.

MD69 · Post by **MD69** » Sat Dec 03, 2005 6:15 am

Hi all,

That's the kind of problem I foreseen, and that's why I asked to wait for a clarification from ralph (or AndreD) as the text on creamware site is ambiguous.

One should not forget that whatever is written here by pulsar customers are theirs opinions of their understanding but cannot be taken for granted (well except if he claim full responsabilities for his posts in which case he might have to pay for). At most this is noise! (from the legal point of view)

The facts are simples:
There no reasons to ruch. You have time to register, so please wait!

And the ones who registered, can write what they got, as it might give an "idea" of what can be expected, express their opinion about the offer ("I thought I would have this.... and I got that... I was mistaken"), but please, this is not creamware site, claim like this one should be posted there! not here.

PS: And if you think that what is written on creamware site are to be taken for granted, you should look at their disclaimer. Worth a reading.

I apologize if you think I am agressing you, it is not my wills, But at every upgrade we see such things coming with the same reasons: Don't ruch, take the time to understand the offer, ask for clarification!

Best regards, and keep the good vibes going!

Michel

King of Snake · Post by **King of Snake** » Sat Dec 03, 2005 6:20 am

Yes I am grateful. I see I got Interpole, Masterverb Pro, SBC and stuff like the Poison and EDS 16. Wasn't really too interested in those plugins, but the Interpole is nice to have

Just saying that CWA's way of presenting this update was needlessly confusing and I did expect to get the M&M pack. Yeah i guess that would have been too good to be true in hindsight...

Spirit · Post by **Spirit** » Sat Dec 03, 2005 6:26 am

Is there anywhere that says exactly what you get for how much ? I am completely confused.

Shroomz~> · Post by **Shroomz~>** » Sat Dec 03, 2005 6:32 am

Just stand back & watch as the picture reveals itself Spirit. The official release info on cwaudio.de is rather confusing.

Antar started a thread attempting to clarify things a little. It's in the General discussion forum.

MD69 · Post by **MD69** » Sat Dec 03, 2005 6:32 am

Not yet ...

mashen · Post by **mashen** » Sat Dec 03, 2005 7:39 am

Hi to you all!

First, I plan to send a mail to Creamware pointing to this thread in a couple of days.

But! I must say that for me it's not only a question about if I'm doing a great deal or not, it's a question about knowing exactly what I am buying and paying for. And it is their responsibility to tell me that as clear as possible. The text on their website is not perfectly clear on that point. But if I try to interpret what the text is telling me as a buyer, I would expect nothing else than a full upgrade to the latest software status as a new buyer of a Scope Project card would get, and that includes either a full S&S or an M&M package.

Have a nice weekend/
Mattias

[ This Message was edited by: mashen on 2005-12-03 07:40 ]

astroman · Post by **astroman** » Sat Dec 03, 2005 8:03 am

no need to point them here, they've already noticed.
they read this forum. but they don't comment

On 2005-12-03 07:39, mashen wrote:
...But if I try to interpret what the text is telling me as a buyer, I would expect nothing else than ...

it's not the question what you try or would (like to read)

you (possibly) know thos ads by ISPs
REAL DSL FLATRATE - only 9.95 per month
on the bottom of the page, readable only with the help of a microscope: connection fee 19.95

the ringtone ads in Clip channels
GET YOUR FREE DDOWNLOAD, bla...
unreadable (on any regula telly) ... if you subscribe

latest and greates cellphone - only 5 Euro
if you sign a 24 month contract with a minimum usage of I-dunno-how-many-units.

etc. etc.
the text on CWA's site is constructed to catch attention - and to prospect a little more than there (probably) will be in the end.
But this is completely normal - or do you really want to be directed to cosmetics and health ads ?

how about promises (ads) during election campaigns ? Sue the government ?

enjoy your weekend, but don't be foolish

cheers, Tom

MD69 · Post by **MD69** » Sat Dec 03, 2005 8:42 am

By the way

Some could express their feeling to creamware the "musical way" like
"Won't get fooled again" by the Who
"Don't let me be misenderstood" by Nina simone
"On the sunny side of the street" for the ones who are happy...

Others apply, these are the one who came to my mind. And if you are a more skilled musician then me, you could write a song!

MD69 · Post by **MD69** » Sat Dec 03, 2005 9:13 am

They'll get a good party

Shroomz~> · Post by **Shroomz~>** » Sat Dec 03, 2005 1:41 pm

Especially luving the Depeche Mode entries in your playlist Stardust ... first class

[ This Message was edited by: Shroomz on 2005-12-03 13:42 ]

astroman · Post by **astroman** » Sat Dec 03, 2005 2:31 pm

ho forgot Enjoy the Silence and Everything Counts in Large Amounts

cheers, tom (Construction Time Again)

MD69 · Post by **MD69** » Sat Dec 03, 2005 2:47 pm

Hi,

When I see some questions about scope operations, I would like to see some of the crazy questions the guy at support creamware gets (kind of best of 2005). Like:

"I put Celmo's Ganja on my project. Then I smoke my DSP but no FX and the board doesn't work anymore. Can you help?" ,-)
And the guy at creamware to answer: "Change your dealer!".

Shroomz~> · Post by **Shroomz~>** » Sat Dec 03, 2005 3:13 pm

Hilarious

mashen · Post by **mashen** » Sun Dec 04, 2005 5:19 am

On 2005-12-03 06:15, MD69 wrote:
Hi all,

PS: And if you think that what is written on creamware site are to be taken for granted, you should look at their disclaimer. Worth a reading.

[s]"Creamware Audio is anxious to provide an always up-to-date and textually correct and complete weboffer. Nevertheless, the occurrence of mistakes cannot be eliminated completely. Creamware Audio does not assume liability for the topicality, the correctness of the contents or for the completeness of information about the weboffer unless the mistakes were accepted intentionally or grossly negligently. This relates to a third party’s possible material and imaginary disadvantages caused by the use of this weboffer."[/s]

Hi MD!

I don't think it is possible to act as a serious company and at the same time don't take the full responsibility about how you present the products you manufacture and try to sell. So the text you refer to is realy about a "third party’s possible material".

/mattias

MD69 · Post by **MD69** » Sun Dec 04, 2005 6:56 am

Hi Mattias,

Should look at what happens to the page address (http://www.cwaudio.de -> http://www.scope.....
so the disclaimer apply

Now about profesionalism ... it's a word which cannot be associated to a majority of the software audio industry (from my experience back to 1998). Most of the products are R&D software which do not go thought an industrialization phase.

Michel

[ This Message was edited by: MD69 on 2005-12-04 06:58 ]