Creamware Presentation - Complete Desaster

Dolphin · Post by **Dolphin** » Mon Nov 04, 2002 4:49 am

On November 2nd I saw a presentation of Creamware SFP in the Music Shop in Munich. This presentation unfortunately was a complete desaster!

In one hour the Creamware Team had four (4) PC-Crashes with a blue screen. They could not manage to run the system problem free. The masterverb did not proceed any signal, the new Modular did not play any drums. And any trial to solve these problems had a crash as result. The Creamware Team appeared to be completely helpless and had to finish the presentation.

It was very interesting to see, that the profis also can get into situations in which they don't understand their hardware anymore. Why should they have better than us ...

Spirit · Post by **Spirit** » Mon Nov 04, 2002 6:50 am

I heard a very similar story about a NI show in Canada. The guy just mumbled,, couldn't get Kontakt to load anything then announced that "I've never used it before". Most people had already walked out.

Seems there might be a good business there . . .

Tony B · Post by **Tony B** » Mon Nov 04, 2002 7:12 am

It is possible that we who are using the SFP everyday may know it more than the Creamware Folks. They develop it and test it. When a product reaches the consumers there is where it is proven. We know that this product is ROCK SOLID. So whatever problem they had is just bad for potential customers. It must be remedied!!!!!!!!!.

:x

Post by **hubird** » Mon Nov 04, 2002 8:49 am

yeah, this is really bad, it even hurts a bit, isn't it?
One of us should do the job, and get the mony, like Spirit says.
This disappoints me really...imagine the peaple who saw this and left the scene.

_________________
Let There Be Music!

[ This Message was edited by: hubird on 2002-11-04 08:50 ]

Tony B · Post by **Tony B** » Mon Nov 04, 2002 2:24 pm

We have some good working CREAMWARE SYSTEMS and recording/techs out here. Maybe one of us should have been hired for FREE to do that demondstration. SUBHUMAN,ALGO,BOSONE, SPACEF,SAMPLAIRE, SANDROB, MARCUSPOCUS etc.
This must not happen again CREAMWARE!!!!!

Havoc · Post by **Havoc** » Mon Nov 04, 2002 4:00 pm

It just shows that they do not test their stuff as it should be! They do not know the problems, they do not test, they do not read user feedback.

Sorry for them, but they asked for it.

Dolphin · Post by **Dolphin** » Tue Nov 05, 2002 3:03 am

... and imagine the economical damage. This show was visited by about 50-60 people. Many of them were really interested in becoming a member of the pulsar family. But I guess, none of them will do that after this presentation.

As far as I could "identify" the problem, it was a matter of 1. PCI-overflow, 2. heat in the computer and 3. badly checked projects (they seemed to load from the wrong paths ...)

Anyway, I felt sorry for the guys as this was really embarassing and the people were really pissed.

Besides, you are absolutely right, that they are a little bit "too far away from the basis", because they could not say anything about XTC-latency or e.g. any cooperation with Steinberg, Emagic to solve these problems. They told me to contact their support-hotline which they said is "very competent" and "very quick". Laughter

))

Post by **garyb** » Tue Nov 05, 2002 12:30 pm

yeah,i could do the demo,but i'd need expenses and i don't speak german.(just a dumb american type)

guess i'm disqualified....

at0m · Post by **at0m** » Tue Nov 05, 2002 12:42 pm

I talked to thy guys who did the demo in Belgium about a year ago. It was a nice demo, but they did not seem to have any real life experience with the machine. Guess they were salesmen. They got the DSP computer 3 days for the demo, with some prepared demo projects. They did not know the 'N' button shortcut,nor which plugins were optional and which were standard. Could have been way better, here too...

CW really should think of some good quality demo's if they want to compete with other industry standards!

Post by **garyb** » Wed Nov 06, 2002 2:54 am

no,YOU could have done that demo.....

kensuguro · Post by **kensuguro** » Wed Nov 06, 2002 3:03 am

It must be tough for CW, in that they did probably put effort into getting and good demo.. and a lame salesman who knew whack about Pulsar was all they could get! I'd suppose information about CW's nearby hardcore pulsarian could not get to them in time. It might be a good idea to make a list of the general addresses of the PlanetZ people (not the usual "from: outer space" stuff), so that CW has a directory to flip through when they need a good demo. Or atleast an experienced pulsarian can be a tech advisor so that these disasters can be stopped beforehand.

at0m · Post by **at0m** » Wed Nov 06, 2002 4:46 am

Years ago, I did some promo's for a local shop. It was much fun, they let me take the material home before presentations and I could pick instruments from the shop for the next demo. It was huge fun, but it would have been a disaster if a hardcore user had asked me a question about it after 2 weeks of testing

I hope Creamware has another approach to them demo's as my local shop. After all, who knows how these promo's are organised?

Post by **garyb** » Thu Nov 07, 2002 12:40 pm

last minute,low budget.

some gigs go bad.it's only when they keep going bad..............

Nestor · Post by **Nestor** » Thu Nov 07, 2002 4:20 pm

I’m sorry for them. Fortunately we all already had the system, so we didn’t go into this disappointment.

Nevertheless, we have not to judge, cos we don’t know the objective situation. I would judge it myself if I new objectively what happened, but it’s difficult to judge something you don’t know. Computers are complicated and perhaps, there was something broken, like the very same CPU, which is possible.

Anyway, I agree with you that, when doing demos, you have to do your VERY BEST, cos this is one of the most important marketing ways to show people the product you are selling is good. If I would have been there, I don’t know if I would have Pulsar today… huggg, fortunately I wasn’t!

samplaire · Post by **samplaire** » Thu Nov 07, 2002 5:19 pm

If I (in the future) leaded a demo and sombody asked me about something I wouldn't have idea I would suggest him visiting PlanetZ rather then official faq or support database. Sad but true. They at CW are probably to proud to cooperate with John Cooper (correct me if I'm wrong). There is an old rule 'ask and you'll find'. CW guys should. Otherways they would take a blind path. knock on wood

According to my first sentence (I hope you know what I mean - too much tenses!!!) - first I would do my own database about all tech stuff based on your PC geeks knowledge.

Actually I don't know if I know enough SFP to be a demoist... But... I would take the glove because I like challenges

_________________
Sir SamPlaire

[ This Message was edited by: samplaire on 2002-11-07 18:36 ]

Spirit · Post by **Spirit** » Thu Nov 07, 2002 6:53 pm

I've done quite a bit of training and demoing of new systems to people (not music unfortunately). The first rule is: Make Sure It Works !

There is nothing more embarassing for you, and frustrating and confidence-shattering for your pupils, than if the systems doesn't work. As the teacher it's your responsibility to make sure you know what you're doing. Otherwise what the hell are you standing out the front for ?

samplaire · Post by **samplaire** » Fri Nov 08, 2002 3:24 am

I agree with you 100%, Spirit

[ This Message was edited by: samplaire on 2002-11-08 03:25 ]

Submarine · Post by **Submarine** » Wed Nov 13, 2002 1:45 pm

Guys you are all perfect...

spacef · Post by **spacef** » Wed Nov 13, 2002 3:02 pm

bugs in demonstration or recording session are a question of karma !! nothing to do with the machine hehe

I had one singer, no matter how much prepared was the system, no matter if it worked 5 minutes ago, as soon as we had to record him the system hanged or crashed.

Never with someone else. Sure it's not my best singer but there's a problem of feeling between him and the machine

samplaire · Post by **samplaire** » Wed Nov 13, 2002 5:29 pm

You ought to talk to your gear like to a pet dog or a little child: DISky, disky, good boy! Hey DATty, will you record a bit today, please?

I found it as a successful way to workaround Murphy's law

[ This Message was edited by: samplaire on 2002-11-13 17:30 ]