Disgusted by Royal Mail postal service.

[Shroomz~>]

The other day I posted a beautiful condition classic analogue synth, the SCI Pro-One to a guy in London. I boxed it up in a really strong box that I'd got a glass LCD tv stand in last week. Inside the box was polystyrene, foam & cardboard packing material to protect the synth. I sent it via Royal Mail next day Special Delivery to get it to the guy in one piece & quickly. Well, it turned up in London next day before 1pm as promised, but when he opened the box it was apparent that the parcel had obviously had a very serious shock. The Pro-One main board had become dislodged from the front panel & was kinda hanging off according to his description. It sounded as if the parcel had literally been thrown off the back of a truck from a height & landed on concrete or something. Really gutted that a lovely condition synth has been damaged & now needs repair because of such abuse by Royal Mail staff, especially when I paid for their most expensive postal service when I sent it via Special Delivery.

Disgusted

Mark

[Shroomz~>]

It's really pissed us off, because we've had to tell the buyer that he'll need to claim compensation from Royal Mail. I've sent him the postal receipt & a claim form & there isn't much else we can do. Obviously if he shows me a rejection of his claim by Royal Mail sharc & I will need to share the expense of the repair, assuming that it's repairable. All so unnecessary since the synth was really well packaged & sent on a premium postal service. The saddest aspect is that you won't find a much nicer example of this synth.

[Shroomz~>]

Yeah, it's a different situation in some ways, but it does go to show that it's not only RM that throw their parcels around. None of these postal companies should be excused for damages just because it's commonplace for their staff to throw around parcels.