Communication with Creamware?
...some times it's not a backup issue, I'm waiting since a month for keys for the new board and plugins I've bought...astroman wrote:well, I disagree that the attribute 'professional' describes anyone, who isn't able to make at least 2 backup copies of his keyfiles on different media and a printoutendre70 wrote:...BUT; there are proffesional people here having problem with their CW stuff and got clients breathing down their neck and loosing money (and clients) while waiting for CW respons, my page that works, people picking up the phone and all other system related hot fixes....So the story got two sides...we're not babies waiting for dad to fix our toys! ...
I really don't understand the fuzz I frequently read here in this 'allkeys-context'...
cheers, Tom
In the meanwhile I've transcribed manually the keys I found on the scope manual, but some are missing from there, plus I' don't have those ones for the extra plugins (flexor / sixstring)
They could at least set up some sort of service to give automated replies like "We have received your mail... bla... bla..." just to know that your mail has arrived.
I didn't receive any response...
cheers
Fede
"registration and activation keys problems"
that was the subject of first two mails. This morning I tried with:
"Allkeys needed for new board and plugins"
and high priority. I changed also my mail account to avoid unwanted spam-filtering... maybe something will happen on next monday...
I hope this not to be a sign of something going wrong
cheers
Fede
that was the subject of first two mails. This morning I tried with:
"Allkeys needed for new board and plugins"
and high priority. I changed also my mail account to avoid unwanted spam-filtering... maybe something will happen on next monday...
I hope this not to be a sign of something going wrong
cheers
Fede
how long does it typically take them to get back to you with new keys?
I bought a scope system recently, and I upgraded it to 4.5 over the weekend..
They charged my credit card quickly enough, but they seem to be taking their time getting back to me with keys..
hmm.
Well, I was a little confused about what 'package' I had so maybe they are too, and that is why it is taking so long?
I bought a scope system recently, and I upgraded it to 4.5 over the weekend..
They charged my credit card quickly enough, but they seem to be taking their time getting back to me with keys..
hmm.
Well, I was a little confused about what 'package' I had so maybe they are too, and that is why it is taking so long?
Hi Gary.
Yeah, the transaction happened. I double checked it. I even got the email from creamware with the invoice number.
I did not email from a freebie service.
I emailed from my work address (which is a .gov) and my personal address.
I know they have received emails from my .gov address before, as I have had an email from them in the past..
and I emailed rb[at]creamware.de and info[at]creamware.de
Yeah, the transaction happened. I double checked it. I even got the email from creamware with the invoice number.
I did not email from a freebie service.
I emailed from my work address (which is a .gov) and my personal address.
I know they have received emails from my .gov address before, as I have had an email from them in the past..
and I emailed rb[at]creamware.de and info[at]creamware.de
Prodyssey ASB
I am having communication problems with Creamware too... Just got my Prodyssey ASB, and need to upgrade the DSP system to V2.5.
Sadly I can't register the product via their web site (reg pages down for 3 days...and counting). I emailed both customer support and "Ralph" on Wednesday, but no reply so far...
This is not good - I am a first time Creamware customer and having second thoughts about getting their other ASB units.
If this is how they treat customers, I'm not suprised they are in so much (rumoured) trouble!!
BTW... Why do you need an Authorisation Key for uploading the OS to the ASB??? Surely the update file is totally useless unless you have the hardware??
Sadly I can't register the product via their web site (reg pages down for 3 days...and counting). I emailed both customer support and "Ralph" on Wednesday, but no reply so far...
This is not good - I am a first time Creamware customer and having second thoughts about getting their other ASB units.
If this is how they treat customers, I'm not suprised they are in so much (rumoured) trouble!!
BTW... Why do you need an Authorisation Key for uploading the OS to the ASB??? Surely the update file is totally useless unless you have the hardware??
Re: Prodyssey ASB
Hi,
you got a privat message
cheers
ralf
you got a privat message
cheers
ralf
andyr1960 wrote:I am having communication problems with Creamware too... Just got my Prodyssey ASB, and need to upgrade the DSP system to V2.5.
Sadly I can't register the product via their web site (reg pages down for 3 days...and counting). I emailed both customer support and "Ralph" on Wednesday, but no reply so far...
This is not good - I am a first time Creamware customer and having second thoughts about getting their other ASB units.
If this is how they treat customers, I'm not suprised they are in so much (rumoured) trouble!!
BTW... Why do you need an Authorisation Key for uploading the OS to the ASB??? Surely the update file is totally useless unless you have the hardware??