How To Make Your Customers Happy

dawman · Post by **dawman** » Mon May 29, 2006 3:44 pm

RedMuze,John Bowen, and Jerry Harvey are the only people that run their business in such a way, that their customers will never leave them, wherever they go. Except unless they become contract killers or something in that nature.
These people are to be commended for their undying attenetion they pay their customers. CW tries, more than most, but these 3 companies can ask me to invest in research at ant point in time and I will not hesitate.

#1) Ultimate Ears wireless ear monitors 4 stage use. high end product line.
He sponsers me, so I'm biased. But he treats so many with the same attention

#2) RedMuze Adern Flexor Creator
Helps frustrated customers in times of need.

#3) John Bowen Zarg Music,Modular 1,and Prophet V creator. Just another example of top notch 1st class people who believe that the customer is valuable.

I will never purchase anything from the big 4 after doing business with these gentlemen.

Roland They Can Suck My Ass
Yamaha
Korg
Tascam

_________________
Jimmy V.

[ This Message was edited by: scope4live on 2006-05-29 16:46 ]

kensuguro · Post by **kensuguro** » Mon May 29, 2006 4:00 pm

Totally agree. Actually, I haven't bought anything from Red or John Bowen, simply because I don't need it at this moment.. but when the time comes, I know where I'm putting my money.

BingoTheClowno · Post by **BingoTheClowno** » Mon May 29, 2006 9:19 pm

The bigger a company gets the more disconnected it becomes with its customers some reaching a point where a product is ultimately forced on them (MS for example).

dawman · Post by **dawman** » Mon May 29, 2006 9:26 pm

Don't forget about Gigastudio since it joined ta-SCAM!!!! Those worthless bastards try to act like I have a shitty computer,....really then why does Scope work flawlessly? They release products like cell phones,..can you hear me now? If I didn't have 4000 USD worth of quality sample DVD's I'd send their product back. But it does work as a sample player. When the tech man answers after 1 hour of listening to bull shit music,..I say, are you a qualified technician w/ GS3?.... They reply, No,.......But I did stay at a Holiday Inn Express last night.

braincell · Post by **braincell** » Mon May 29, 2006 10:51 pm

I don't find Creamware support to be all that helpful or dedicated and they don't seem concerned with customers needs.

STS series stops reading AKAI partitions. You fix it and then it breaks again. It has always been this way and probably always will be. I stopped using it. Also it is too tiny which makes it tedious to use. The interface which is based on an ancient AKAI sampler is not modern or user friendly.

S/PDIF does not work on one of my cards. I have to use the other one. I'm lucky to have that option.

The A16 fan is so loud that I feel like I am in an airplane at 7,000 feet. Not exactly a good design for music. My ears get tired because I have to jack up the volume so loud to cover it up.

Zer · Post by **Zer** » Tue May 30, 2006 1:18 am

for your A 16 - you may want to try some casemodding with watercolloing

For you STS I haven´t got a clue. I don`t have problems with the akai files so far (still using sfp 3.1) but the samplers can`t handle higher bpm values which doesn`t make sense to me, because I´m not into downtempo music.
But however there`s the vsampler for low budget and the NI products for high budget and most sampling thing could be also very well done more easily using ableton live.

valis · Post by **valis** » Tue May 30, 2006 2:52 am

Unfortunately without a large amount of onboard RAM samplers are just not going to be competive for Creamware. One could hazard a guess that they realize this, and the large amount of synth devices and the few new effects we have seen (smartly) play up the system's strengths.

I doubt that PCIe will alter this much, even with the increased bandwidth there still is a disparity in performance benefitting host-based software sampling. One possible option is to do a sampler that uses the host cpu for the sample/key level of the synth (the parts that need to be polyphonic and individually calculated), and onboard dsp for group-level effects and filtering. But wait! You can do that now with SFP.exe and any standalone software sampler (or via ASIO from your host sequencer...)

dawman · Post by **dawman** » Tue May 30, 2006 3:54 am

This thread is proof that it is not possible to stay off topic for more than 5 posts.

arela · Post by **arela** » Tue May 30, 2006 5:18 am

Yes, it's cloudy today!
.....hmmm what was the question again?

braincell · Post by **braincell** » Tue May 30, 2006 7:01 am

The new softsamplers use the hard drive not the RAM so they can have enormous file sizes.
I think there is a place for Creamware samplers.

You know how they remake all the comic strips into movies because they can't think of an original idea? That is what Creamware does with synths. I would love to see some new hybrid sampler/synth modules without having to use the modular.

On 2006-05-30 03:52, valis wrote:
Unfortunately without a large amount of onboard RAM samplers are just not going to be competive for Creamware. One could hazard a guess that they realize this, and the large amount of synth devices and the few new effects we have seen (smartly) play up the system's strengths.

I doubt that PCIe will alter this much, even with the increased bandwidth there still is a disparity in performance benefitting host-based software sampling. One possible option is to do a sampler that uses the host cpu for the sample/key level of the synth (the parts that need to be polyphonic and individually calculated), and onboard dsp for group-level effects and filtering. But wait! You can do that now with SFP.exe and any standalone software sampler (or via ASIO from your host sequencer...)

H-Rave · Post by **H-Rave** » Tue May 30, 2006 9:31 am

use the hard drive not the RAM so they can have enormous file sizes

.
Oooh Cheeky!

valis · Post by **valis** » Wed May 31, 2006 12:31 am

On 2006-05-30 08:01, braincell wrote:
The new softsamplers use the hard drive not the RAM so they can have enormous file sizes.
I think there is a place for Creamware samplers.

Not true, "Disk Streaming" samplers still use ram, they just doesn't load the entire sample program/set into ram at a single time.

darkrezin · Post by **darkrezin** » Wed May 31, 2006 2:11 am

Correct - the start of each sample is loaded into RAM and the rest is diskstreamed... this circumvents inherent hard drive latency.

valis · Post by **valis** » Wed May 31, 2006 3:15 am

More importantly the "disk streaming" even occurs through system ram.

darkrezin · Post by **darkrezin** » Wed May 31, 2006 4:50 am

Not sure about that... as far as I know with streaming samplers I've used, the main portion of the audio after the cached initial portion is streamed from the disk in real time and appears at the sampler's outputs.

miguel · Post by **miguel** » Wed May 31, 2006 5:11 am

Well I'd say anything read from disk to be sent somewhere else must pass through system RAM memory, that's what buffers are, right?

darkrezin · Post by **darkrezin** » Wed May 31, 2006 5:15 am

Yes this is true, although absolutely any audio process on a computer will do the same thing. I thought that Valis was implying that whole voices are dynamically loaded into RAM before playback which is not the case.

[ This Message was edited by: darkrezin on 2006-05-31 06:17 ]

valis · Post by **valis** » Thu Jun 01, 2006 5:02 am

No I mean that the data will pass through RAM and the cpu as it is streamed. Whereas a Creamware sampler (streaming or otherwise) would have to pass the data through RAM/cpu into the pci bus, onto the card yada yada yada. Basically since the PCI bus doesn't have the same benefits the cpu has when it comes to accessing main system ram even with DMA. Software samplers have an advantage for the forseeable future, since they rely on RAM. (Disk streaming or not.)

PCIe mitigates this a tiny bit but really the cpu still has an advantage there. There might be a point where the overall speed of the system is fast enough that the difference between direct cpu access and access from a peripheral device (some future PCIe-v3 card or firewire4800 or whatever) is moot when it comes to audio, but currently this isn't the case.

[ This Message was edited by: valis on 2006-06-01 06:03 ]

miguel · Post by **miguel** » Thu Jun 01, 2006 8:12 am

Oh I understand now, darkrezin

So, is the real bottleneck passing every voice individually through the pci bus for creamware to envelope/pitch/whatever them? Softsamplers would just send the "final" audio to the soudcard.

Also I seem to agree with valis that a creamware sampler could stream from disk just the same, I hand't really thought of that.

Pure thread hijacking here, sorry scope4live. I'll remember your suggestions about where to better spend money.

braincell · Post by **braincell** » Thu Jun 01, 2006 11:05 am

But CPU is limited. By using the PCI bus it frees up the CPU. You could free up the CPU by converting disk streaming tracks to audio tracks but this would eliminate midi and thus the ability to edit would be greatly reduced. The only reason I don't use my STS series samplers is the tedium of the GUI.