Is "MyPage" currently down?

powerpulsarian · Post by **powerpulsarian** » Sun Jan 02, 2005 8:26 pm

I cannot get in and need to as soon as possible. Anyone else having trouble?

Post by **hubird** » Sun Jan 02, 2005 8:39 pm

same here

Post by **garyb** » Sun Jan 02, 2005 8:58 pm

i'm sure they'll reboot it monday.

next to nothing · Post by **next to nothing** » Sun Jan 02, 2005 10:46 pm

well, we should hurry to speculate as to why it is down and start making some roumors!

Post by **hubird** » Sun Jan 02, 2005 11:00 pm

end of half price offer, for sure...

Post by **hubird** » Mon Jan 03, 2005 8:20 am

works again, and the discount offer still is available

Post by **hubird** » Mon Jan 03, 2005 4:41 pm

wish that was true, I have some other wishes...

Anyway, I'm glad I was wrong

gregor · Post by **gregor** » Tue Jan 04, 2005 11:42 am

Well, it's still down.. and I need my Key 2 days ago!!!!!!!!!!!!!

http://195.243.123.108/index.asp?shop20 ... .asp?LG=US

Post by **garyb** » Tue Jan 04, 2005 3:22 pm

keep retrying it. there have been problems with someone(s) crashing the server a couple of months ago. maybe he/she's back. maybe it's the same strange fellow who sends viruses in my name.......

anyway, i'm sure they'll reboot the server and hopefully, when they do, it stays up.

gregor · Post by **gregor** » Sat Jan 08, 2005 9:08 pm

So finally the message:

08.01. - Due to a server problem, user registration, the "MyPage" area and the online shop are currently unavailable. We are working on it and we apologize for inconveniences. The areas should reopen within the next couple of days.
 
 
For questions related to online registration, passwords, hardware & software key codes, please contact webmaster@cwaudio.de. 

I mailed to that address twice, didn't get an answer, and 5 days later i got this:

This message was created automatically by mail delivery software NEMESIS/mout on The delivery of the following mail has finally failed. 
The first delivery attempt took place on Tue, 04 Jan 2005 18:22:03 +0100
support@creamware.de:
delivery failed 

Is there still any CW support alive at all???

valis · Post by **valis** » Sat Jan 08, 2005 9:58 pm

They seem to be outsourcing their IT needs these days so its probably taking time to get someone to fix it. Just be patient

valis · Post by **valis** » Sun Jan 09, 2005 9:30 am

Well, tech support is a paid thing (perhaps with a free period) across the industry. Having to pay to access information that allows you to use devices you've already paid once for sounds rediculous and unlikely. imo at least

Post by **hubird** » Sun Jan 09, 2005 9:49 am

Hm, don't think that will happen

But I got this email reply from Nomad, I asked about costs for reregistering A Blue Tubes bundle:

When buying a Nomad Factory software product second hand, please note that
Nomad Factory requires a US$150 fee for the service of transferring the
ownership of that product to your Nomad Factory user account.

Be advised that older version products may additionally require product
upgrade for continued support.

So...we can be happy with the €35 fee of CWA!

gregor · Post by **gregor** » Thu Jan 13, 2005 5:54 pm

http://www.creamware.com/index.php?subm ... lang=en 
 
08.01. - Due to a server problem, user registration, the "MyPage" area and the online shop are currently unavailable. We are working on it and we apologize for inconveniences. The areas should reopen within the next couple of days.
 
10.01. - The areas are back up again. In case you still experience any server problems, please report them to info@creamware.de 
 
 ANYONE WHO ACTUALLY CAN GET TO THE "MY PAGE"?? PLEASE MAIL ME! I NEED MY ACTIVATION KEY FAST, SO MAYBE YOU CAN LOG IN WITH MY USER/PASS AND MAIL ME THE KEY!!

gregor · Post by **gregor** » Thu Jan 13, 2005 5:56 pm

Ow, sorry, and my email is: "gregor_van_waning@hotmail.com"

Post by **hubird** » Thu Jan 13, 2005 7:24 pm

no access here :-I

Post by **garyb** » Thu Jan 13, 2005 10:58 pm

On 2005-01-13 17:54, gregor wrote:

I NEED MY ACTIVATION KEY FAST

you should have the keys for everything but synth and sampler, and mix and master in the front of your manual....

next to nothing · Post by **next to nothing** » Sun Jan 16, 2005 11:32 am

im in.

Mr Arkadin · Post by **Mr Arkadin** » Sun Jan 16, 2005 2:28 pm

Aargh, this is really annoying. i just got my Mac back and i can get into My Page, but i can't generate any devices i bought in the 'half price sale' - i want to try Profit 5, Vectron, Vocodizer, MasterVerb Pro, Psy-Q. Damn. Oh well, at least i've got space f's Black Box to occupy my time.

Mr A

gregor · Post by **gregor** » Tue Jan 18, 2005 12:42 pm

Oh yeah, it works, & then this happens.. 
 
DB Error: Anmeldung für Benutzer '(null)' fehlgeschlagen. Ursache: Keiner vertrauten SQL Server-Verbindung zugeordnet.
(Database busy. Please try again.)Die Operation mit einem Objekt ist nicht zulässig, wenn dieses auf eine geschlossene oder ungültige Verbindung verweist.

Btw, GaryB, because I bought my scope as "SRB" I used the original key + serial of my pulsar, but when the Scope SRB was transformed into a standalone Scope (because of problems) I couldn't use the pulsar-key anymore and got a new key through e-mail (that got lost..). I didn't get a new manual with the key & serial in it..