PlanetZ forums - scopeusers.com

Please if you're asking for a technical reason, provide the relevant technical information.

For instance:

"Help! My Scope isn't launching, it just crashes!"

We certainly empathize with your situation, but the following might also be helpful to start a NEW thread with some relevant info like:

• Windows OS Version? 32 or 64bit?
• Scope Version? 32 or 64bit?
• Which DSP Card(s) or XIte are you using?

If this also involves the host system hardware:

• Motherboard make, model and revision
• CPU
• Ram (size & type at least)'
• Graphics Card
• What Scope card(s) are installed in your system?
• additional cards and devices sharing resources and so on (if this seems relevant)

If the issue is with host software

• Tell us the version of the software
• Which Scope Driver(s) are you attempting to use?
• Is this issue easily replicated, or does it only occur with 1 specific project?

Scope Device(s) or Scope issue?

• Screenshot of your routing page
• Device Version, if relevant
• Include any error codes

Even if these details don't seem 100% relevant, it will save us all time as we will 'walk the chain' in terms of troubleshooting and likely ask for these details anyway. Oh yes, hopefully I don't need to add this, BUT: be respectful and remember consider language barriers may be a factor.

Let's call this 'Problem Solving Etiquette' 101...Thanks!

If you're having dropouts, we recommend using the DPC Latency reporting tool for your system. Do this at idle and under load.

Sweetwater.com: Solving DPC Latency Issues