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Dna plugin delivery querie

Posted: Sat Dec 28, 2013 1:55 am
by Ricardo
Does this sound right? - When I tried to order the Dna bundles, the scope shop added a delivery charge. There is no download in the download area. The cost of delivery was practically the same as the cost of one bundle. Needless to say I didn't buy. Was this the same for others here. I know many have bought it.

Re: Dna plugin delivery querie

Posted: Sat Dec 28, 2013 2:26 am
by dante
No delivery charge here on my DNA bundles.

Re: Dna plugin delivery querie

Posted: Sat Dec 28, 2013 2:29 am
by igge1
There have been reports about this oddity of the Sonic Core shop in the past when people in Australia bought the Scope 5.1 upgrade. You should contact Sonic Core support about it.

Re: Dna plugin delivery querie

Posted: Sat Dec 28, 2013 4:17 am
by Ricardo
Ok, will do.
Thanks for the prompt responses.
All the best for 2014.

Re: Dna plugin delivery querie

Posted: Sat Dec 28, 2013 5:41 am
by yayajohn
yes that happened to me too during the sale. I think that when I logged in and selected the bundles from a different part of the SC site that it went away. Either way I don't believe they intend to charge a shipping fee for the electronic delivery of plugin keys.
Download the software here

ftp://sonic-core.net/software/3rd_Party/dNa/




Dan

Re: Dna plugin delivery querie

Posted: Sat Dec 28, 2013 12:16 pm
by garyb
there shouldn't be a shipping charge. if somehow the shop charges it, please write to support and we'll refund it.

Re: Dna plugin delivery querie

Posted: Sat Dec 28, 2013 1:04 pm
by Ricardo
@Dan. Thanks I tried that. No luck however. I missed the sale unfortunately.
Hi Gary, it may be a strange glitch. I'll try again then go from there.
Thanks and a happy New Year :wink:

Re: Dna plugin delivery querie

Posted: Mon Dec 30, 2013 2:17 am
by Ricardo
The shop wants to charge delivery, every time. I'll wait a while.

Re: Dna plugin delivery querie

Posted: Mon Dec 30, 2013 10:29 am
by garyb
if you post here, it can't get fixed.
if someone who has the specific problem writes a short note to support, i can make sure it gets fixed quickly. there is nobody who can fix it on the weekend...

Re: Dna plugin delivery querie

Posted: Mon Dec 30, 2013 2:01 pm
by Ricardo
Hi Gary.
I realize that. Just thought it might be temporary. I will send a message to support now. But it isn't urgent.
Have a great new year and a thousand thanks for all your help and support in the past.
And that goes to all who make this forum one extra great reason to use Scope. Awesome!