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Posted: Sun Jan 02, 2005 8:26 pm
by powerpulsarian
I cannot get in and need to as soon as possible. Anyone else having trouble?

Posted: Sun Jan 02, 2005 8:39 pm
by hubird
same here :smile:

Posted: Sun Jan 02, 2005 8:58 pm
by garyb
i'm sure they'll reboot it monday.

Posted: Sun Jan 02, 2005 10:46 pm
by next to nothing
well, we should hurry to speculate as to why it is down and start making some roumors!

Posted: Sun Jan 02, 2005 11:00 pm
by hubird
end of half price offer, for sure... :wink:

Posted: Mon Jan 03, 2005 8:20 am
by hubird
works again, and the discount offer still is available :smile:

Posted: Mon Jan 03, 2005 4:41 pm
by hubird
wish that was true, I have some other wishes... :wink:
Anyway, I'm glad I was wrong :grin:

Posted: Tue Jan 04, 2005 11:42 am
by gregor
Well, it's still down.. and I need my Key 2 days ago!!!!!!!!!!!!!


http://195.243.123.108/index.asp?shop20 ... .asp?LG=US

Posted: Tue Jan 04, 2005 3:22 pm
by garyb
keep retrying it. there have been problems with someone(s) crashing the server a couple of months ago. maybe he/she's back. maybe it's the same strange fellow who sends viruses in my name.......

anyway, i'm sure they'll reboot the server and hopefully, when they do, it stays up.

Posted: Sat Jan 08, 2005 9:08 pm
by gregor
So finally the message:

<i>08.01. - Due to a server problem, user registration, the "MyPage" area and the online shop are currently unavailable. We are working on it and we apologize for inconveniences. The areas should reopen within the next couple of days.
<br>
<br>
For questions related to online registration, passwords, hardware & software key codes, please contact <u>webmaster@cwaudio.de</u>. </i>


I mailed to that address twice, didn't get an answer, and 5 days later i got this:

<i>This message was created automatically by mail delivery software NEMESIS/mout on The delivery of the following mail has finally failed.<br>
The first delivery attempt took place on Tue, 04 Jan 2005 18:22:03 +0100
support@creamware.de:
delivery failed </i>


Is there still any CW support alive at all???

Posted: Sat Jan 08, 2005 9:58 pm
by valis
They seem to be outsourcing their IT needs these days so its probably taking time to get someone to fix it. Just be patient :smile:

Posted: Sun Jan 09, 2005 9:30 am
by valis
Well, tech support is a paid thing (perhaps with a free period) across the industry. Having to pay to access information that allows you to use devices you've already paid once for sounds rediculous and unlikely. imo at least :smile:

Posted: Sun Jan 09, 2005 9:49 am
by hubird
Hm, don't think that will happen :smile:
But I got this email reply from Nomad, I asked about costs for reregistering A Blue Tubes bundle:

When buying a Nomad Factory software product second hand, please note that
Nomad Factory requires a US$150 fee for the service of transferring the
ownership of that product to your Nomad Factory user account.

Be advised that older version products may additionally require product
upgrade for continued support.


So...we can be happy with the €35 fee of CWA! :smile:

Posted: Thu Jan 13, 2005 5:54 pm
by gregor
http://www.creamware.com/index.php?subm ... lang=en<br>
<br>
<i>08.01. - Due to a server problem, user registration, the "MyPage" area and the online shop are currently unavailable. We are working on it and we apologize for inconveniences. The areas should reopen within the next couple of days.
<br><br>
10.01. - The areas are back up again. In case you still experience any server problems, please report them to info@creamware.de </i>
<br><br>
<b> ANYONE WHO ACTUALLY CAN GET TO THE "MY PAGE"?? PLEASE MAIL ME! I NEED MY ACTIVATION KEY FAST, SO MAYBE YOU CAN LOG IN WITH MY USER/PASS AND MAIL ME THE KEY!!</b>

Posted: Thu Jan 13, 2005 5:56 pm
by gregor
Ow, sorry, and my email is: "gregor_van_waning@hotmail.com"

Posted: Thu Jan 13, 2005 7:24 pm
by hubird
no access here :-I

Posted: Thu Jan 13, 2005 10:58 pm
by garyb
On 2005-01-13 17:54, gregor wrote:

I NEED MY ACTIVATION KEY FAST
you should have the keys for everything but synth and sampler, and mix and master in the front of your manual....

Posted: Sun Jan 16, 2005 11:32 am
by next to nothing
im in.

Posted: Sun Jan 16, 2005 2:28 pm
by Mr Arkadin
Aargh, this is really annoying. i just got my Mac back and i can get into My Page, but i can't generate any devices i bought in the 'half price sale' - i want to try Profit 5, Vectron, Vocodizer, MasterVerb Pro, Psy-Q. Damn. Oh well, at least i've got space f's Black Box to occupy my time.

Mr A

Posted: Tue Jan 18, 2005 12:42 pm
by gregor
Oh yeah, it works, & then this happens..<br>
<br>
<i>DB Error: Anmeldung für Benutzer '(null)' fehlgeschlagen. Ursache: Keiner vertrauten SQL Server-Verbindung zugeordnet.
(Database busy. Please try again.)Die Operation mit einem Objekt ist nicht zulässig, wenn dieses auf eine geschlossene oder ungültige Verbindung verweist.</i>

Btw, GaryB, because I bought my scope as "SRB" I used the original key + serial of my pulsar, but when the Scope SRB was transformed into a standalone Scope (because of problems) I couldn't use the pulsar-key anymore and got a new key through e-mail (that got lost..). I didn't get a new manual with the key & serial in it..