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Posted: Wed Aug 11, 2004 1:21 pm
by John Cooper
Just received this information from Ralf @ CW support Germany:
I want to inform the PlanetZ users about some server trouble here at creamware..
The facts :
Due to a technical problem, the "My Page" and Online Shop areas are currently unavailable. We are working on resolving these issues but we can not predict when exactly these areas will be back online. We apologize for inconveniences and ask you for your patience. Thank you.
Posted: Wed Aug 11, 2004 1:38 pm
by astroman
... and so the days of the 50% bug silently passed by...
they can't be serious - in summer gap
cheers, Tom
Posted: Wed Aug 11, 2004 11:18 pm
by sinix
I've been waiting to purchase the new Profit-5 and exactly when I'm ready the shop goes offline.
Oh well.
Posted: Thu Aug 12, 2004 1:53 am
by deejaysly
Hopefully, they will extend the Profit-5 introductory offer then, huh!?
Posted: Thu Aug 12, 2004 8:41 pm
by interloper
The 50% offer seems to have passed me by. They must be having their stuff hosted at some duff ISP. This could be costly.
Posted: Sat Aug 14, 2004 8:44 am
by xbeemer
Hmm. It's been nearly a week now. No one can buy software; no one can register and use hardware or software they have already purchased. This is looking more like a legal or business problem than a tech problem, and we've seen this movie before.
Does anyone know anything about this?
Posted: Sat Aug 14, 2004 10:12 am
by AndreD
Posted: Sat Aug 14, 2004 10:34 am
by sinix
Link is still dead for me.
I'm checking once or twice a day.
Posted: Sat Aug 14, 2004 10:51 am
by xbeemer
Still dead for me, too. Checking from Madison, Wisconsin, USA. Maybe someone more local can get in? Or maybe CWA has been taken over by pod people? Does anyone really know anything???
Posted: Sat Aug 14, 2004 10:54 am
by valis
Works here.. (West coast USA)
Posted: Sat Aug 14, 2004 11:23 am
by sinix
It's *partially* working for me now... takes ages to do anything though. Still getting some ASP script time outs that are database related.
Can get to various parts of "my page", but still can't (yet) get into the actual "shop" pages.
Posted: Sat Aug 14, 2004 3:26 pm
by johndunn
Same here (Texas). I also can get some pages, but can't register or get the software keys for the Power Pulser I bought
The errors it gives look like MySQL database errors, so I see no reason to read anything into this beyond a technical problem, as they posted. Data base problems can be very difficult, especially with a big one as this surely is.
Posted: Mon Aug 16, 2004 2:36 pm
by inDSP Frank
Last weekend our offices were flooded with water from a thunderstorm - power down, network down, some computers died, amongst them the machine with the "my page" and shop frontend.
Just now we have launched a temporary online store which cover your needs until the old store is back again. Please see our home page.
The "My Page" area may take another week or two to be restored. We had a real "worst case" crash - lot of work to get it back up.
Cheers, Frank
Posted: Mon Aug 16, 2004 3:35 pm
by sinix
Frank,
Sorry to hear that!
I hope everything gets back up for you. Thank you for the temporary ordering page!
Posted: Mon Aug 16, 2004 4:31 pm
by snoopy4ever
oh that's terrible.... Well you've showed all of us the courage needed to overcome such situations before. I'm confident you guys will prove to be succesfull again.
Posted: Mon Aug 16, 2004 4:59 pm
by astroman
please excuse my kidding from above
sorry, Tom
Posted: Mon Aug 16, 2004 5:13 pm
by hubird
bad luck! wish you Frank and CWA good luck repairing it!
Maybe this helps a bit:
Posted: Tue Aug 17, 2004 11:34 am
by samplaire
There were so many bad things happening to CW that I think you will live in luck and happiness the next years, Frank
Try to think the flood was to cleanse the office. At least my friend always says so and I belive it.
!!!
Posted: Tue Aug 17, 2004 11:50 am
by AndreD
Posted: Tue Aug 17, 2004 12:08 pm
by Shayne White
