PlanetZ forums - scopeusers.com

It must be when it's that expensive!

Hello,

just to complete this . . .

after it was clear, that the recommended workarounds doesn't help in this case, we offered a hardwareupgrade for a very special upgrade price.
The offer includes 14DSP Scope Professional with I/O - option of your choice, Scope4.0 Software plus Mix+Master and synth+sampler Pack.
Price : 1299,- Euro.

There was more, than only the statement to buy a professional scope board.

Moreover :

It might happen, that elderly boards (1998 to 1999) may show failures in communication with
new boards which is caused by different speed grades of FPGA chips used. Within the first
series we only had to use the speed grade 1 and the had to sitch to speed agrde 3 because
of more traffic and dsp loag on the boards from newer and more complex software/algorithms.
Besides that during 7 years in use of the old Pulsar 2 you also have to face material fatigue in
electronic parts & components, which may even raise the effect.
Still even after 7 years this effect of lack in communication only appears in a small percentage.

That's why we already offered an exchange of the old Pulsar 2 board at a special rate.


cheers
ralf

On 2005-07-28 14:48, cream wrote:
I already emailed him. His suggestion was to buy a professional scope board.

Maybe slightly OT, but ...

I don't get this. A Pulsar 2 from 1998? I was at a Pulsar demo in november or september 1998, and there was not offical Pulsar 2 back then. There was no official Pulsar 2 in January 2000, when I bought my Pulsar 1. I think Pulsar 2 was announced in the (late?) summer of 2000. Where there Pulsar 2 cards in production already in 1998?

Just geekish currious I guess.

Immanuel you're completely right. The one I have is from 2001, not 1998..
I cannot speak of good support in this case. When I bought my second project card I assumed it worked with my pulsar 2. How can I get a guarantee that the professional scope card (which is offered for a price I cannot afford btw) IS working with my project card?
And isn't there any alternative for the stdm cable? You didn't reply on my last mail ralf.

Hi Cream
sorry for my mistake regarding the Pulsar 2 first release date (thanks
Immanuel, for the hint), but this was
what Cream mentioned within his first email to me last week monday.

> > >Hi Ralf
> > >
> > >I've been using a pulsar 2 (1998) and a project card (2004) for some
> time
> > >now. I had a feeling they cannot communicate with eachother. I've a
> highly
> > >recommended system . . .





Sorry
for not having checked your
boards directly - so I thought you were talking about a Pulsar 1 from
1998. Again - my mistake.
Well, we can offer you to check both cards in combination - please send to
my hands and please also
describe your system settings. If it's about the hardware, we sure can fix
the problem. And it's not that far
from Nijmegen, so also transport shouldn't be too expensive.
You also mentioned, that you've been told we couldn't do anything about
it. This is correct - but has been
a slightly different subject. When you contacted me initially early July
for use of the SDK 4.0 on your two
boards, I told you, that we couldn't help - it runs only on the big
boards.
This is still valid - anything else we can fix.
So please send your boards to my hands and I will take care, that the guys
from our QA will check what's
wrong and fix it.

regarding the STDM connectors the fastest way is to contact your local dealer.

cheers
Ralf

On 2005-08-01 10:33, cream wrote:
Immanuel you're completely right. The one I have is from 2001, not 1998..
I cannot speak of good support in this case. When I bought my second project card I assumed it worked with my pulsar 2. How can I get a guarantee that the professional scope card (which is offered for a price I cannot afford btw) IS working with my project card?
And isn't there any alternative for the stdm cable? You didn't reply on my last mail ralf.

<font size=-1>[ This Message was edited by: Ralf on 2005-08-02 05:56 ]</font>

Hi Ralf

I thought the board was from 1998 but I was thinking about another board I had.My mistake.

You also mentioned, that you've been told we couldn't do anything about it

I did not get a reply on my last mail so I was thinking that those three options you gave me where the last options.I was not referring to the sdk question.
Anyway. I will send the boards to Creamware.
Is this the right address?

Wilhelm-Ostwald-Strasse 0/K2
53721 Siegburg
Germany

regarding the STDM connectors the fastest way is to contact your local dealer.

Just read this line and I was wondering If I told you the problem of my cards clearly.
I think the problem was not the communication but the stdm connections. If I just push the pc or the stdm cable a bit the problem is gone (for a while).All the options you mentioned about cleaning etc. didn't help so is it usefull to send it to Creamware then?

Hi Cream,

so please contact my emailadress: rb@creamware.de to get a RMA-number for this procedure.

After getting this RMA, please write it well noticeable on the outside of the packaging and send it to :

-----------------------
Creamware Audio GmbH
Am Turm 13
53721 Siegburg
GERMANY
-----------------------

We'll take care in order to fix this problem.



ralf

On 2005-08-02 10:12, cream wrote:
Hi Ralf

I thought the board was from 1998 but I was thinking about another board I had.My mistake.

You also mentioned, that you've been told we couldn't do anything about it

I did not get a reply on my last mail so I was thinking that those three options you gave me where the last options.I was not referring to the sdk question.
Anyway. I will send the boards to Creamware.
Is this the right address?

Wilhelm-Ostwald-Strasse 0/K2
53721 Siegburg
Germany

<font size=-1>[ This Message was edited by: Ralf on 2005-08-02 13:33 ]</font>

hi cream

has your problem been solved allready? just wonder, cause it seems i've a similar problem...

<font size=-1>[ This Message was edited by: katano on 2005-09-26 17:10 ]</font>

Last week i solved my problem (finally..)
I replaced the power supply (350 watt) by another (600 watt). A bit of overkill I think but it seems to work after a week of testing.

<font size=-1>[ This Message was edited by: cream on 2005-12-22 02:43 ]</font>

If it's often a problem it surpises me that nobody could help me. I nearly sold my cards..
But i'm glad it works again. nothing beats a good cw card.

The powersupply didn't help but here is the final solution. ( I think .. )