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I think this is part of Frank's reorganization. There won't be any North American support, at least that's my assumption. If this is true it stinks. There is no marketing here and now no telephone support, so it looks like CW has totally given up on North America. I guess that's why the prices are only listed in Euros.

On 2004-02-16 08:05, krizrox wrote:
I'm curious as to who is now providing North American support?

Good luck Paul! Always appreciated your help in the past.

Seems like I've lived through at least two major NA support restructurings since I've been a CW customer. Thankfully, I haven't had to call in a while.

<font size=-1>[ This Message was edited by: braincell on 2004-02-16 09:34 ]</font>

If that is the case, they are destined to fail again - North America should be a focus of their attention - it is largely untapped as far as Creamware products go - if anything, they should be gearing up in the U.S. and expanding marketing, support and exposure overall.

Just take a look a NI - they focused a lot of effort on North America - and have been very, very successful with that focus.

I would like to hear from Creamware about what their strategy is for North America.

why do americans always think america is the centre of the universe?
there is a link for your currency exchange rate on their site.
I never see that with american compagnies.

still I'm sorry for Paul, and wish him all the best

I don't plan on buying any more Creamware products if I have to call Germany. This I can promise. It's bad enough that there is no toll free number but moving the support to Germany is going too far.

Paul solved a problem for me which could not be resolved through email.

they still have a north american office and you can still call me.... :giggle:

On 2004-02-16 11:44, virtualstudio wrote:
why do americans always think america is the centre of the universe?

It's a little known fact that the center of the universe is located in Cleveland, just down the street from the Rock & Roll Hall of Fame

Don't believe me? Click here: http://www.sorcon.com/center/


<font size=-1>[ This Message was edited by: krizrox on 2004-02-16 13:27 ]</font>

then the centre of the universe is almost totally black...

On 2004-02-16 13:10, braincell wrote:
(...)plan on buying any more Creamware products(...)

oh please spare us )

heeeyyy....Atom!c, you changed your name...
Ehh...then I find you have to start again as a Neophyte Poster, and you'll loose your #1 position in the stats, yes!

And j9k is j8k

and was jkkkkkk or similar.

On 2004-02-16 13:10, braincell wrote:
I don't plan on buying any more Creamware products if I have to call Germany.

To buy a thing you don't need to call anybody (by phone)

But seriously. In the days I bought my first CW card there was no Polish CW dealer at all. I had to use a net-seller and had to know the complicated (OH YES!) border tax procedures not to pay too much Sure I have looong stories to tell my grand children in the future

I just wanted to let people know support worked.

BTW - stealthpost is in Miami as well.
Where I bought my pulsar.


<font size=-1>[ This Message was edited by: moonbeep on 2004-02-18 16:29 ]</font>

One thing many people don't realize is that Paul knows not just the cw platform, but how to drive it with any sequencer (not XTC) and benefit the user with cw, even though cw doesn't promote other companies software, if it wasn't for Paul's industry knowledge communicating the possibilties (which should have been marketed)I would'nt of bought a powerpulsar and pulsar2,

(edited, since moonbeep has edited the post I was responding to).

-John

<font size=-1>[ This Message was edited by: John Cooper on 2004-02-18 18:22 ]</font>

Paul will be missed but we hope he stays around this forum under another name.

his knowledge is immense and we all have benefited from it from time to time.

I hope he will be back to CW one day.

Paul was extremely helpfull to me as well.

I have a funny feeling paul might be back soon with CWA, just a hunch

And if that does happen hurry paul, we never had a chance to finish building that .pro you were walking me thru, now with a new powerpulsar on the way with mixer II package I am gonna need more support lol.

Cheers!

On 2004-02-16 09:21, braincell wrote:
I think this is part of Frank's reorganization. There won't be any North American support, at least that's my assumption. If this is true it stinks.

Lol I have noticed you bashing CWA alot as of late in threads, you should run a test like I did, give CWA a phone call and see if there is support

Beats trashing them with out having called there US support..

Cheers!

<font size=-1>[ This Message was edited by: Basic Pitch on 2004-02-22 13:49 ]</font>

Is Paul back? Do you like the way they treated him? They didn't pay him and gave him no information about what was going on.

How would you like your boss to do that to you?

<font size=-1>[ This Message was edited by: braincell on 2004-02-23 08:56 ]</font>

BC,

Unfortunately I have no idea as to what led to paul leaving CWA, he was extremly insightfull, helfull and knowledgable in many music aspects aside from from supporting the platform. I personally would love to see him back with CW.

But trashing them isnt going to change nor help anything, and the only reason I quoted you, is because I have a PowerPulsar on the way, after reading your thread it freaked me out, I fell into the rumor mill, so I said hold up a minuite and called them personally.

US Support is in full effect, so I was trying to point out that its not good to make lose false statements, unfortuantely thats how rumors get started.

YMMV.