On 2003-10-16 06:56, Badger wrote:
I'm sorry, but my feeling is that it's unreasonable to expect to have to wait more than a week for a response.
Besides, I've had excellent email responses from Creamware support in the past (my original Pulsar card was faulty, and they were extremely helpful and prompt in diagnosing the problem and arranging a replacement extremely quickly).
My suspicion is that Creamware are now in some sort of financial/business trouble - no software updates for ages, no significant new developments (not counting Noah and Minimax), lack of email responses etc.
Allright, we are all entitled to our opinions. But do you really believe that they are not getting back in touch with you for the reasons above? I'm going to have to disagree with you, because that does not make any sense. They are not going to just blow you off and pretend you went away.
I get the impression that you think they have been sitting on their duffs. To me Noah and the Minimax are probably their most significant achievements of late. I think you underestimate the value of the two products.
You say you have been emailing them. Maybe it's time to pick up a phone to elevate the issue. It's a complicated one, and it probably involves that Carillon. After all, it worked on your other PC.
Also, the latency setting in the ULLI dialog is not an issue - I've now tried every setting and I STILL get crackles regardless of this.
My Matrox G550 card has 32Mb of memory.
You say I shouldn't give up (and I'd like not to have to), but I've now run out of things to try to solve the problem. Also, I've now spent roughly a total of six hours troubleshooting to no avail. At a hourly rate of £30, that's £180 worth of my own time I've wasted. A new RME card is just under £200, so troubleshooting the Pulsar is just not worth my spending any more time on.
I wish I could pay myself that hourly rate for troubleshooting my own machine.

In my experience, 32 MB of video memory is not sufficient on some machines. What kind of hard disk is in the Carillon? Something seems to be interfering with the audio stream, and I've had a video card do that before.
Go to Start > Programs > Accessories > System Tools > System Information > Hardware Resources > Conflicts/Sharing.
See if there are any conflicts with the Pulsar II. After a fresh install, usually my AGP Video card and one of the CW cards shares an IRQ. If it's trying to stream audio and refresh video at the same time, that can be a problem. If you have a conflict, try to change the IRQ's via the BIOS.
Don't give up just yet. I'd suggest calling them. Also, it might be worth posting a new thread to see if another user has a setup like yours with a Carillon machine with a CW card.
Also, last I recall, that RME card does I/O and that's about it. No routing, effects, synths, etc. You would essentially give all that up.
Best of Luck.