"My Page" and online shop temporarily offline

John Cooper · Post by **John Cooper** » Wed Aug 11, 2004 1:21 pm

Just received this information from Ralf @ CW support Germany:

I want to inform the PlanetZ users about some server trouble here at creamware..

The facts :

Due to a technical problem, the "My Page" and Online Shop areas are currently unavailable. We are working on resolving these issues but we can not predict when exactly these areas will be back online. We apologize for inconveniences and ask you for your patience. Thank you.

astroman · Post by **astroman** » Wed Aug 11, 2004 1:38 pm

... and so the days of the 50% bug silently passed by...

they can't be serious - in summer gap

cheers, Tom

sinix · Post by **sinix** » Wed Aug 11, 2004 11:18 pm

I've been waiting to purchase the new Profit-5 and exactly when I'm ready the shop goes offline.

Oh well.

deejaysly · Post by **deejaysly** » Thu Aug 12, 2004 1:53 am

Hopefully, they will extend the Profit-5 introductory offer then, huh!?

interloper · Post by **interloper** » Thu Aug 12, 2004 8:41 pm

The 50% offer seems to have passed me by. They must be having their stuff hosted at some duff ISP. This could be costly.

xbeemer · Post by **xbeemer** » Sat Aug 14, 2004 8:44 am

Hmm. It's been nearly a week now. No one can buy software; no one can register and use hardware or software they have already purchased. This is looking more like a legal or business problem than a tech problem, and we've seen this movie before.

Does anyone know anything about this?

AndreD · Post by **AndreD** » Sat Aug 14, 2004 10:12 am

..seems like they are back!
http://195.243.123.108/index.asp?shop20 ... .asp?LG=US

sinix · Post by **sinix** » Sat Aug 14, 2004 10:34 am

Link is still dead for me.

I'm checking once or twice a day.

xbeemer · Post by **xbeemer** » Sat Aug 14, 2004 10:51 am

Still dead for me, too. Checking from Madison, Wisconsin, USA. Maybe someone more local can get in? Or maybe CWA has been taken over by pod people? Does anyone really know anything???

valis · Post by **valis** » Sat Aug 14, 2004 10:54 am

Works here.. (West coast USA)

sinix · Post by **sinix** » Sat Aug 14, 2004 11:23 am

It's *partially* working for me now... takes ages to do anything though. Still getting some ASP script time outs that are database related.

Can get to various parts of "my page", but still can't (yet) get into the actual "shop" pages.

johndunn · Post by **johndunn** » Sat Aug 14, 2004 3:26 pm

Same here (Texas). I also can get some pages, but can't register or get the software keys for the Power Pulser I bought

The errors it gives look like MySQL database errors, so I see no reason to read anything into this beyond a technical problem, as they posted. Data base problems can be very difficult, especially with a big one as this surely is.

inDSP Frank · Post by **inDSP Frank** » Mon Aug 16, 2004 2:36 pm

Last weekend our offices were flooded with water from a thunderstorm - power down, network down, some computers died, amongst them the machine with the "my page" and shop frontend.

Just now we have launched a temporary online store which cover your needs until the old store is back again. Please see our home page.

The "My Page" area may take another week or two to be restored. We had a real "worst case" crash - lot of work to get it back up.

Cheers, Frank

sinix · Post by **sinix** » Mon Aug 16, 2004 3:35 pm

Frank,

Sorry to hear that!

I hope everything gets back up for you. Thank you for the temporary ordering page!

snoopy4ever · Post by **snoopy4ever** » Mon Aug 16, 2004 4:31 pm

oh that's terrible.... Well you've showed all of us the courage needed to overcome such situations before. I'm confident you guys will prove to be succesfull again.

astroman · Post by **astroman** » Mon Aug 16, 2004 4:59 pm

please excuse my kidding from above

sorry, Tom

Post by **hubird** » Mon Aug 16, 2004 5:13 pm

bad luck! wish you Frank and CWA good luck repairing it!
Maybe this helps a bit:

samplaire · Post by **samplaire** » Tue Aug 17, 2004 11:34 am

There were so many bad things happening to CW that I think you will live in luck and happiness the next years, Frank

Try to think the flood was to cleanse the office. At least my friend always says so and I belive it.

!!!

AndreD · Post by **AndreD** » Tue Aug 17, 2004 11:50 am

...there is a new shop:
http://www.creamware.de/index.php?subme ... op&lang=de

Shayne White · Post by **Shayne White** » Tue Aug 17, 2004 12:08 pm

Frank,

I'm sorry to hear what happened! I hope you guys get everything cleaned up and straightened out soon.

Cheery smiles:

<font size=-1>[ This Message was edited by: Shayne White on 2004-08-17 13:09 ]</font>